If you for some reason receive a product that is damaged, please let us know within 7 days, so we can investigate right away. Each complaint will be reviewed by our management team and a credit or replacement product will be given when appropriate. Replacement products will only be sent in the case of defective items. Origin reserves the right to determine the appropriate compensation (credit or replacement) on a case by case basis.
All Origin orders are shipped via Canada Post Xpresspost or Expedited, both of which are secure and traceable with tracking. In the rare event that your parcel does not reach its destination or is badly damaged, we will pursue the appropriate course action including replacement of the order, or reimbursement in the form of store credit.
We do not accept returns. All sales are final.
